在一些外企或是和國(guó)外的客戶(hù)溝通，為了使自己的工作更有效率，我們就需要提前和對(duì)方確定好相關(guān)事宜。這時(shí)候，電話就起到很重要的作用，它還能解決許多當(dāng)面不好說(shuō)的問(wèn)題。今天我們就來(lái)學(xué)習(xí)一下如何用電話預(yù)約和解決問(wèn)題吧~

A: And the number? 

電話號(hào)碼呢?

B: 021-64358796

A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.

好的，Smith先生，早上晚些時(shí)候，你會(huì)收到Bush先生的電話。

B: Thank you for your help. Good-bye.

謝謝你的幫助，再見(jiàn)。

A: You are welcome. Good-bye. 

別客氣，再見(jiàn)。

A: Madison Industries. This is Cathy Winer speaking. Can I help you? 

Madison工業(yè)公司，我是Cathy Winer, 我能幫您嗎?

B: Good afternoon. Could you connect this call with Mr. Black, please?

 下午好，麻煩你接到Black先生，好嗎?

A: May I know who’s calling?

 請(qǐng)問(wèn)您是哪位?

B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 

這里是A.B.C電腦公司的Mary Fox. 我是替我們公司總經(jīng)理Tom Backer先生打電話。

A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?

對(duì)不起，F(xiàn)ox小姐。Black先生正在開(kāi)會(huì)，請(qǐng)告訴我你的電話號(hào)碼，我會(huì)讓他給你打電話的，好嗎?

B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.

我想Baker先生想現(xiàn)在和Black先生說(shuō)話，他有緊急事情與Black先生商量，不能拖延。

A: OK. Then, would you please hold the line? (one minute later) 

好的，請(qǐng)你別掛機(jī)。(一分鐘后)

Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead.

 Fox小姐，電話接通了，Black先生可以和你通話了，請(qǐng)吧。

B: Thank you for your kind assistance, Ms. Winer.

非常感謝你的善意幫助，Winer小姐。

A: You are welcome. 

別客氣。

>>>>>><<<<<<

A: Good morning. NTT Co… 

早上好，NTT公司。

B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please? 

你好，可以和出口部負(fù)責(zé)人Ira Black先生通話嗎?

A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling? 

對(duì)不起，Black先生剛出去?？梢詥?wèn)一下您是哪位嗎?

B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?

我是Ace咨詢(xún)公司的John Carter. 請(qǐng)你告訴我什么時(shí)候能找到他。

A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message? 

我真的一點(diǎn)都不知道Black先生什么時(shí)候會(huì)在辦公室。您可以過(guò)一會(huì)兒再打來(lái)或者給他留言嗎?

B: I think it’s better for me to leave a message. But it’s important and urgent. Please make sure he gets this message.

我覺(jué)得還是留下一個(gè)口信比較好。不過(guò)這件事很要緊，請(qǐng)一定將留言傳達(dá)給他。

A: I see. I’m sure to pass your messages to Mr. Black. 

明白了，我一定把您的留言傳達(dá)給Black先生。

B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later. 

那就好，你可以告訴他，由于意外變化，在進(jìn)一步通知之前，請(qǐng)勿給NNC公司發(fā)貨。事關(guān)重大，稍后我會(huì)做出解釋。

A: Okay, let me repeat your message to see if I’ve got it all. 

行。我重復(fù)一遍留言，看看是否記全了。

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